![]() We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please get in touch if you have questions or concerns about your specific item. Please inspect your order as soon as you get it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at via live chat on our website. ![]() Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If you receive a defective item, please contact us with your order number and details of the product and the defect. Next time, the spotlight on Pokémon TCG: Sword & Shield – Chilling Reigncontinues with the set's incredible Secret Rares.We do not accept returns or exchanges unless the item you purchased is defective. We're seeing this due to a mix of the sheer number of these in the set paired with this new renaissance of Alternate Arts, which are the preferred pulls among collectors. We are seeing Rainbow Rares end up around the mid to high teens, which is certainly lower than during the Sun & Moon era when these were then most desirable pulls.
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